FAQs

If you don't find an answer to your question, please call us at (361) 888-9310 or come visit on of our bank locations near you!

Online & Mobile Banking FAQs

{beginAccordions}

What can I do with Online Banking?

  • Check current balances on personal checking, savings, money market, loans, Certificates of Deposit (CD), and business checking.
  • Transfer funds between your checking and savings accounts.
  • View up to 180 days of account activity for your checking and savings accounts.
  • Nickname your accounts with pseudo names for a more personalized, quick and easy reference.
  • Download your posted transaction information to financial management software.
  • Pay virtually anyone online you can write a check to -- your dentist, electric company, etc.

Is Online Banking real time?

Yes, as soon as you make a deposit or payment at any of our locations you will see the transaction online.

What can I do with the MYFCBOT app?

Access your accounts anytime, 24/7 by tapping in your log-in info. Manage your money and even make deposits simply by taking a picture of the front and back of the check you want to deposit.

To download the app and to learn more, click here.

If I have both personal and business accounts, can I view them together?

When you sign up for Online Banking, you will receive a unique ID number. Your accounts will be linked to that ID. If you are a sole proprietor, you can link a business economy checking account with a personal account using the same ID number.

What is BillPay?

Bill Pay is a service of our Online Banking that allows you to pay your bills online. You can pretty much pay anyone, anytime, anywhere in the United States. Making payments online is one of the most economical and efficient features of Online Banking. It saves you time by not having to write checks, make trips to the mailbox, or go to the post office. You'll even save the cost of stamps!

{endAccordions}

Debit Card Issues

{beginAccordion}

If you have lost or misplaced your debit card, call your bank location or (361) 888-9310. (If you are calling after banking hours, please follow the instructions on the recording.)

Fraud Protection

First Community Bank is watching your ATM and debit card transactions, and will notify you through our Fraud Center if there is any unusual activity.

If you notice any unusual activity, we encourage you to call (361) 888-3777 which will direct you to our Fraud Center. (If you are calling after hours, select ‘Option 2.’)

Blocked Transactions

For your protection, we have blocked transactions in the following areas where multiple accounts of fraud are detected:

  • New York
  • North Carolina
  • Ohio
  • International
  • Michigan
  • Louisiana

If you are traveling or purchasing items online from businesses located in these areas, please call us at (361) 888-9310 so we can allow a temporary block. After payment, transactions in these areas will continue being blocked.

Lost Debit Cards

If you have lost or misplaced your debit card, call your bank location or (361) 888-9310. (If you are calling after banking hours, please follow the instructions on the recording.)

{endAccordions}

FCB Guardian FAQs

{beginAccordions}

What is FCB Guardian?

FCB Guardian is an easy-to-use feature on your MyFCBOT app and Online Banking that lets you set card controls, add restrictions and receive transaction alerts.

How does FCB Guardian let me manage my debit cards?

You can set a wide range of controls and alerts on all your cards directly from your MyFCBOT app and Online Banking. For example, you can:

  • Turn your debit card on or off
  • Set transaction spending limits based on your preferences, including dollar amount, transaction type and merchant type
  • Get instant alerts on certain types of transactions, like when a transaction is declined
  • Set a specific region where the card can be used or restrict usage based on your mobile device’s location
  • Set parental controls and monitoring

Alerts will show up just like any other notifications you get on your mobile device.

Why is FCB Guardian better way to manage my debit cards?

Because you can manage your card transactions all in one place, right from your mobile device. You have complete control of how, when, where — and WHO uses your cards.

Plus, knowing that you’ve set rules, restrictions and alerts that meet your specific spending preferences adds another layer of fraud detection and prevention, and gives you added peace of mind.

How do I get started?

Customers who signed up for Online Banking have immediate access this feature on the MyFCBOT app and Online Banking. To sign up to use Online Banking and this feature, visit a financial center located nearest you.

{endAccordions}

Third-Party Electronic Deposits FAQs

{beginAccordions}

Are funds received via electronic deposits from such apps as CashApp, Venmo, PayPal and Zelle available for immediate use?

Effective June 27, 2022, all Peer to Peer Payment (Venmo, Cash App, PayPal, Zelle, etc.) deposits received AFTER 2:00 p.m. will not show in the available balance (the balance that is free for use by you) of your account.  ATM and P2P deposits received after 2:00 p.m. are considered Next Day Credits (Deposits), which are not available until the next business day.  If you prefer access to your ATM and P2P deposits on the same business date received, please make sure to process prior to 2:00 p.m.  Customers who make ATM deposits after 2:00 p.m. may receive same day availability by touching the ATM screen and allowing one of our Assistance 1st Agents to process your deposit until 9:00 p.m.  The 2:00 p.m. deadline is mandated by the ATM Processing Network and NOT by First Community Bank. Using the uncollected funds for withdrawals will incur a $30 Non-Sufficient Funds fee.

Is there risk of financial loss involved when tying my bank debit card to a third-party payment provider such as CashApp, Venmo, PayPal, Zelle, etc.?

Consumers should read the details of the user agreement BEFORE connecting their bank debit card to the application. Some P2P providers are not required to reverse payments for accidental use of application or if they encounter fraud.

{endAccordions}

Security FAQs

If you are a First Community Bank customer and you believe that you are a victim of any fraud, identity theft, or computer malware/virus, please contact any of your local bank locations immediately.

{beginAccordions}

How do I protect my account?

  • Do not give your account number or routing number to people you do not know.
  • Review your bank statements frequently and report unauthorized activity.
  • Use the Bank's free online and mobile account alerts to be receive a text or email alert.
  • Do not store passwords in the web browser or on the PC/device.
  • Enable remote tracking on mobile devices and report to the bank if it is lost/stolen.
  • Be sure that you have anti-virus software installed on your computer and that it has the latest updates.
  • Use caution when clicking website links or opening email attachments.

How do I protect my information?

Scams are all around us - email, phone calls, text messages and even mail delivered through the United States Postal Service. Scammers trick people by scaring them, such as owing money to the IRS or informing that a debit card or account is compromised. To avoid scams, you need to only remember one rule - never give your personal information over the phone, email, text or mail. The Bank will never call you to ask or verify account information.

You should also check your credit report at least annually to be sure that your personal information is correct. Visit www.annualcreditreport.com for information on how to gain a free annual credit report.

How do I protect my computer and devices?

  • Keep your computer, mobile device and software updated.
  • Ensure a password or PIN is required to unlock you device.
  • Confirm that software is safe before installing.
  • Do not use public wireless, as attackers could be listening.
  • Install anti-virus software, including on mobile devices.
  • Install anti-malware software, including on mobile devices.
  • Be sure not to store personal information on your device.
  • Photos can be compromised too! Do not take photos of sensitive information, such as a debit card, social security card or passwords.

What if I receive a suspicious email?

Email can be spoofed, or faked, so that it appears to come from a trustworthy source, such as First Community Bank. It is best practice to call the Bank to verify the email. If you receive an email that looks suspicious, please forward it to [email protected].

What if I receive a suspicious phone call?

Caller ID information and phone numbers can be spoofed, or faked, so that they appear to come from the Bank's phone number. The best course of action is to hang up and call the Bank directly. If you inadvertently provide information to the caller, please report it to us immediately.

What are some signs that my device or password are compromised?

Here are a few signs to detect a compromise.

  • Your password does not work for email, online banking or other services.
  • You are unable to login to your account.
  • Alerts or transactions are posted without your consent.
  • Your online banking account is missing funds.
  • Website behaves differently, such as a slow login or error messages appear.
  • Your computer or device is unusually slow.
  • Ransom message appears on your screen.
  • You are redirected to a website that you did not visit.
  • Popups appear in your Internet browser.
  • You receive email bounces, or erorrs, from places that you did not email.
  • Social media invitations are sent to friends or family that you did not send.
  • Software is installed on your device without your approval.
  • Your computer mouse moves without you doing so.

If you suspect that you have been compromised, please contact the Bank immediately and follow the steps in the next section.

What should I do if my device or password has been compromised?

If you suspect that your device (computer, phone, tablet) or a password has been compromised, you should use a different, safe device to change your passwords for online banking, email, and other services immediately.

The infected device should not be used until it is cleaned with anti-virus and anti-malware software. Consider having a computer repair shop clean the infected device. If you need assistance with finding a local computer repair shop, please contact the Bank's Incident Response Team at 361-888-9310. The U.S. Department of Defense (DoD) uses McAfee for anti-virus software. However, there are many anti-virus companies to choose from, such as Eset, F-Secure, McAfee, Sophos and Symantec.

After the device is cleaned, you should change your passwords a second time and consider changing your passwords on a frequent schedule, such as every 60 to 90 days.

What is phishing email?

Phishing (pronounced "fishing") is fake email that appears to be from a valid source. The email may contain bank logos and appear to come from First Community Bank, but it was actually sent from an attacker who is trying to gather your personal and confidential information, such as your account number, routing number, social security number, PIN, birth date, etc. If successful, the attacker will use this information to conduct fraud and/or identity theft. If you feel that you are a victim of email phishing, please contact us immediately.

What is a keylogger?

Keyloggers are malicious programs that record keystrokes on a keyboard. The program can also take screenshots of your computer monitor and record your activity. If you believe that you have been infected with a keylogger, please use a safe device to reset your passwords and contact the bank immediately to change your account information.

What is ransomware?

Ransomware is malicious software called malware that infects your computer and prevents access to your files. In order to unlock your files, the malware asks you to pay a ransom. The FBI recommends that affected customers contact the local FBI office immediately at (361) 883-8671. After contacting the FBI, please notify the bank to change your account information.

How does First Community Bank protect my information?

Your accounts and information are of foremost importance and priority at First Community Bank. In order to protect you, we focus on multiple layers of security and protection, such as prevention, detection and response. We follow the confidentiality, integrity and availability of information model to ensure your trust in us.

These are just a few of the ways we protect your information:

  • Our Information Security Program is always evolving. We look at threats daily and incorporate them into procedures as needed.
  • The Vendor Management Program reviews all of our relationships with the businesses we rely on for services. Let's face it, teamwork is critical to the success of a business and we review our vendors with information security in mind.
  • Our Incident Response Team is composed of a wide variety of internal and external experts. We are prepared for cyber security events and know how to respond.
  • We perform extensive information security awareness to employees. New employees are required to attend cyber security training immediately upon hire. We have built a cyber security culture into our business model in which we perform ongoing cyber security training and testing of all employees.
  • Secure email is available, which allows you and the Bank to communicate through an encrypted channel, giving you peace of mind knowing that your information is transmitted securely. Contact your relationship banker or your servicing officer by calling (361) 888-9310 to send a secure email using our secure email messaging portal.
  • External auditors review and test all areas of our bank, including information security.

There are many free and educational security resources available:

Report phishing email:

{endAccordions}